Terms and Conditions

Last updated and effective: 2 November 2026

Key subscription terms at a glance

1. A subscription renews automatically. You will be charged at the frequency and price shown on the product page and at checkout until you cancel.
2. There is no minimum period. You can skip, pause or cancel at any time in your online account, or by emailing operations@porefavor.com.
3. Cancel at any time before your next renewal is charged to stop that charge and all future charges.
4. We aim to email you a reminder about 3 days before each renewal.
5. If you have a problem with an order or a charge, please contact us first at operations@porefavor.com so we can put it right.

1. Agreement to Terms

These Terms and Conditions (the “Terms”) apply to orders placed through www.porefavor.com by customers in the United States. The website is operated by Pore Favor Ltd (“Pore Favor”, “we”, “us” or “our”). Our contact details are in section 14.

By placing an order through our website, you agree to these Terms and enter into a legally binding agreement with Pore Favor.

By completing checkout, you confirm that:

1. You are at least 18 years old
2. You have provided accurate information, including your delivery address and email address
3. You have chosen either a one-time purchase or an auto-renewing subscription
4. You agree to these Terms

A one-time purchase is a single payment with no future charges. A subscription renews automatically, as described in section 3.

2. Products & Services

Our products are sold for personal use only. You may not sell, resell or supply them to anyone else without our written consent.

Our capsules are intended for people aged 18 and over.

The price you pay is the price shown at checkout when you place your order. We may modify or discontinue products and change prices at any time. Changes do not affect orders you have already placed.

We may refuse or cancel an order if:

1. The product is no longer available
2. There was a problem processing your payment
3. Delivery to the address you gave is not possible
4. A duplicate order was placed
5. We reasonably suspect fraud or a breach of these Terms
6. You, or any associated account, have previously opened a chargeback on a payment with Pore Favor Ltd
7. There is any other reasonable reason

If we cancel your order, we will tell you why and refund any amount you paid to your original payment method.

3. Subscription & Auto-Renewal Terms

3.1 Automatic billing

By purchasing a subscription, you expressly agree that:

1. Your subscription will renew automatically at the frequency shown on the product page and at checkout
2. Your payment method will be charged the price shown at checkout on each renewal
3. Charges will continue until you cancel. Your subscription does not end automatically, and there is no minimum period

We obtain your express, affirmative consent to these recurring charges at checkout.

3.2 Clear disclosure

Before you subscribe, we clearly show you:

1. Billing frequency
2. Pricing
3. Renewal terms
4. How to cancel

By proceeding, you acknowledge and accept these terms. Accepting these Terms at checkout is your authorisation for us to charge your payment method on each renewal until you cancel.

3.3 Renewal reminders

We aim to send you a reminder email about 3 days before each renewal, to the email address used at checkout. Please keep your email address up to date and check your junk folder.

: A reminder that does not reach you (for example, because it went to a junk folder or your email address has changed) does not cancel your subscription. Your subscription continues until you cancel it.

3.4 Managing your subscription

You can manage your subscription in your online account. Log in with the email address used at checkout and select Manage Subscriptions. From there you can:

1. Skip a delivery
2. Pause your subscription
3. Change how often your subscription is sent
4. Update your payment method and delivery address
5. Cancel your subscription

Purchasing a subscription does not create an account automatically. If you have not already done so, create an account using the same email address used for your order. If you cannot access your account, email operations@porefavor.com.

3.5 : Price changes

If we change the price of your subscription, we will email you before your next renewal at the new price. You can skip or cancel before that renewal if you do not want to continue.

4. Cancellation Policy

4.1 How to cancel your subscription

You may cancel your subscription at any time by:

1. Logging into your account, selecting Manage Subscriptions, then Edit, then Cancel Subscription, or
2. Emailing us at operations@porefavor.com

Cancelling in your online account is the fastest and most reliable way to cancel, as it takes effect straight away. We process email requests as quickly as possible, but to be sure your cancellation takes effect before your next charge, please cancel in your online account.

4.2 Ease of cancellation

Cancellation is designed to be simple and accessible, and is available through the same method used to sign up.

4.3 When cancellation takes effect

You can cancel at any time up until your next renewal is charged. There is no cut-off period before your billing date.

1. Cancellation stops all future charges
2. Cancellation applies to future renewals only. A renewal charged before you cancelled becomes an order and will be processed, unless it can still be cancelled under section 4.4
3. No refunds are provided for orders already charged, except as set out in sections 4.4 and 5, or where required by law

4.4 Cancelling an order after it has been placed

If you need to cancel an order after it has been placed, email operations@porefavor.com as soon as possible. Orders are processed automatically and can be dispatched as quickly as 1 hour after purchase, so we cannot guarantee that an order can be cancelled once it has been placed.

If an order has already been dispatched, it will still be delivered, and you can use our returns process in section 5.

5. Returns, Refunds & Money-Back Guarantee

5.1 30-day returns for unopened items

We offer a 30-day no-fault return for items that are unopened, unused and undamaged. Your return request must be made within 30 days of the delivery date, and products must be returned in their original packaging and in resellable condition. Items that have been opened, used or damaged after delivery are not eligible for a no-fault return.

You are responsible for the cost of return postage for no-fault returns.

To start a return, email operations@porefavor.com with your order details and we will send you instructions. Returns sent without our prior approval may not be accepted.

5.2 Faulty or damaged items

If your item arrives faulty, damaged or not as described, you can choose either a replacement or a refund, and the return is free. You must report it within 14 days of delivery by emailing operations@porefavor.com. Reports made after this time may not be eligible, except where the law requires otherwise.

We may ask for photos or other information to check the issue before we process your request.

5.3 Refunds

Approved refunds are made to your original payment method. Please let us know if you no longer have the card you paid with. Shipping fees are non-refundable unless the item is confirmed to be faulty, damaged or sent in error, or where required by law.

5.4 Money-Back Guarantee (Clear Skin Guarantee)

Our Clear Skin Guarantee is separate from our standard returns in sections 5.1 to 5.3. It is provided in addition to your legal rights and does not limit any consumer rights that cannot be excluded.

1. Guarantee Start Date: the guarantee period begins on the date you receive your first delivery or the date it is marked as delivered by the carrier, whichever occurs first. The 90-day usage period and the 10-day claim window are both calculated from the Guarantee Start Date, unless we confirm otherwise in writing
2. Minimum use: you must use the product consistently at the recommended intake of 2 capsules per day for a minimum of 90 consecutive days from the Guarantee Start Date
3. Eligibility: you must have bought the capsules for yourself, be aged 18 or over, and have made all purchases under one email address
4. Claim deadline: you must submit your claim within 10 days after the end of the 90-day period, by emailing skincare@porefavor.com
5. Packaging return: you must return the glass storage jar and any pouches received, so please keep them. If we do not receive them back, we cannot issue a refund. If your claim is approved, we will provide a prepaid return shipping label
6. Refund: if your claim is approved, your refund will cover the full amount paid for the capsules, less a processing fee of US$10
7. Exclusions: you cannot claim the guarantee with an opened or unfinished packet, and using the capsules for longer than the 90-day period voids the guarantee

We may refuse, deny or cancel a claim where we reasonably believe it is invalid, fraudulent, abusive, made in bad faith or does not meet these Terms, including the return requirements and claim deadline. Our decision will be final to the extent permitted by law.

6. Payments & Billing

You agree to provide a valid payment method and authorise us to charge it for your order and, if you subscribe, for each renewal.

Payments are processed by third-party payment providers. We do not have access to your card details. You can update your payment method in your online account under Manage Subscriptions, then Payment Methods.

You are responsible for keeping your account login details secure and must not share them with anyone else.

We reserve the right to:

1. Correct billing errors
2. Refuse or cancel suspicious transactions
3. Work with fraud prevention providers

7. Billing Queries, Payment Disputes & Chargebacks

7.1 Contact us first

If you do not recognise a charge, think you have been charged in error, or have a problem with an order, please contact us first at operations@porefavor.com before raising a dispute with your bank or card provider. Please include your name, your order number and the email address used at checkout. We can resolve most issues directly, for example by cancelling a subscription, refunding an eligible charge or replacing a damaged item.

7.2 Authorisation of recurring charges

When you subscribe and accept these Terms at checkout, you authorise us to charge your payment method on each renewal, at the frequency and price shown at checkout, until you cancel. A renewal charged before you cancelled is a charge you authorised.

7.3 Records we keep

To process your orders, prevent fraud and respond to payment disputes, we keep records including:

1. The date and time of your order or sign-up, the IP address used, and confirmation that you accepted these Terms at checkout
2. Your subscription history, including renewals, skips, pauses and cancellations
3. Reminder and other emails we send you
4. Carrier tracking and delivery confirmation
5. Your communications with us

If you dispute a charge, we may provide these records to your card issuer, bank or payment provider. We handle this information in line with our Privacy Policy.

7.4 Evidence of delivery

We may use carrier tracking and delivery confirmation as evidence that your order was delivered.

7.5 Cancellation and disputes

Cancellation applies to future renewals only. Cancelling does not reverse a renewal charged before you cancelled. For that order, please use our cancellation and returns process in sections 4 and 5.

If a dispute is raised without first contacting us, we may contest it by providing your card issuer or payment provider with the records described in this section.

7.6 Your rights

Nothing in this section stops you from raising a dispute with your bank or card provider, or limits any right you have under law.

7.7 : Open disputes

While a payment dispute on your account is open, we may pause future subscription orders until it is resolved. We will tell you if we do this.

8. Shipping & Delivery

Orders are dispatched from our warehouse in the United States. Delivery options, costs and estimated delivery times are shown at checkout and in our Shipping Policy. Delivery times are estimates and are not guaranteed. They may vary during holidays, peak periods or because of courier delays.

Orders are processed automatically and can be dispatched as quickly as 1 hour after purchase. All orders are sent fully tracked, and you will receive an email with tracking details once your order has been dispatched.

Please check your delivery address carefully before placing your order. We cannot change the delivery address once an order has been placed. We recommend not using a PO box, as some carriers may reject delivery.

We are not responsible for:

1. Courier delays
2. Orders delivered to, lost or delayed because of an incorrect or incomplete address entered at checkout

8.1 Reporting non-delivery or damage

You must tell us within 14 days of the expected delivery date if your order has not arrived, and within 14 days of delivery if it arrived damaged or faulty, by emailing operations@porefavor.com. If your tracking has not updated for 5 days, contact us and we will investigate the delivery for you.

8.2 Risk

Risk in the products passes to you upon delivery.

9. Health Disclaimer

Our products are not intended to diagnose, treat, cure or prevent any disease.

These statements have not been evaluated by the Food and Drug Administration (FDA).

Our capsules are intended for adults aged 18 and over. You should consult a qualified healthcare professional before use if:

1. You are taking any medication, including birth control
2. You have a medical condition

You should not use the capsules if:

1. You are pregnant or trying to conceive
2. You take medication that advises you not to take vitamins, supplements or any ingredient found in our products
3. You have previously had an adverse reaction to supplements, medications or any ingredient found in our products

Our capsules do not contain any major allergens, but they are produced in a facility that also handles major allergens, including peanuts, milk, eggs, fish, shellfish, tree nuts and sesame. Please check the label carefully if you have allergies.

Information on our website or from our team is general information only and is not medical advice. Individual results may vary.

10. Limitation of Liability

To the fullest extent permitted by law:

1. We are not liable for indirect, incidental, special or consequential damages
2. Our total liability is limited to the amount you paid for the order concerned

Some states do not allow certain limitations or exclusions, so parts of this section may not apply to you.

11. Intellectual Property

All content on this website is owned by or licensed to Pore Favor and is protected by applicable laws. You may not reproduce or use it without our written permission.

12. Changes to Terms

We may update these Terms at any time. The version on our website when you place an order applies to that order. Continued use of the website after an update constitutes acceptance of the updated Terms for future orders.

13. Governing Law

These Terms are governed by the laws of the State of New York.

Before bringing any claim, please contact us at operations@porefavor.com with a description of the issue, so that we can try to resolve it. Any dispute that is not resolved will be heard by the state or federal courts located in the State of New York, and you and we submit to the jurisdiction of those courts. Either of us may instead bring an individual claim in a small claims court that has jurisdiction.

This section does not limit any rights you have under the consumer protection laws of the state where you live.

14. Contact Information

Pore Favor Ltd, company number 12489161

Address: 447 Broadway, 2nd Fl #458, New York, NY 10013

Orders, delivery, returns, billing and website support: operations@porefavor.com

Skincare questions and Money-Back Guarantee claims: skincare@porefavor.com