FREQUENTLY ASKED QUESTIONS

Use this page to quickly find answers to the most commonly asked questions

Still need help? email: skincare@porefavor.com
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SHIPPING

We ship from Cicero, near Chicago

It's FREE! And we always use a premium tracked carrier, too.

If your order has not turned up, please check your tracking data first - you can find this in the order confirmation email.

If the tracking information is not helpful please email us at skincare@porefavor.com and we'll get it fixed for you

Some order confirmations may go to junk. If your email is not there please contact us right away so we can send you your tracking details: skincare@porefavor.com

We have different stores for Europe and Australia

RETURNS

Easy peasy! just ping us an email at skincare@porefavor.com

Returns can only be made for sealed products - due to the nature of the product, once opened we cannot accept any item back.

Returns must be organised within 14 days of delivery of your item/s.

The Money Back Guarantee enables you to try The Skincare Supplement for 3 full months. If you don't think your skin has improved by the end of 3 months you can get in touch with us to organise a return of your bottles - due to licensing and health and safety laws, we can only refund bottles returned to us so please keep hold of your bottles.

Please note that we charge a $5 fee for processing and service costs, this will be deducted from the money refunded to you and is not needed before any payment made to you.

The guarantee covers exclusively only 3 bottles - we cannot perform the guarantee if you purchase more or less than 3 bottles.

Full details can be found under our page here: Money Back Guarantee

REFUNDS

Refunds are returned to the same card used for payment.

We do this through our 3rd party secure systems.

Depending on your bank and payment method it takes between 2 and 14 days for the funds to appear in your account.

If you have changed your card between making payment and organising a refund, please let us know before organising the refund so we can help move this over. Returns to a different card to the ones used in payment will unfortunately slow down refunds so please allow extra time for the money to enter your account.

The Money Back Guarantee allows you to try The Skincare Supplement for 3 full months. If you don't think your skin has improved by the end of 3 months you can get in touch with us to organise a return of your bottles - due to licensing and health and safety laws, we can only refund bottles returned to us so please keep hold of your empty bottles.

Please note that we charge a $5 fee for processing and service costs, this will be deducted from the money refunded to you and is not needed before any payment made to you.

Full details can be found under our page here: Money Back Guarantee

ACCOUNT

Click the person icon at the top right of the page if you're using a desktop or via the sandwich menu on mobile, or click here: My Account

To see account details please ensure you sign up to the account using the same email address you made your order with. If you think you have done this but cannot see details, please email: skincare@porefavor.com

After logging in to your account, please click 'Manage Subscriptions' underneath the My Account title

You can do this from within your account.

If you are having trouble, please email us: skincare@porefavor.com

SUPPLEMENT

Our supplement tackles the root cause of acne, which is internal and is the same in almost everybody.

We’re extremely confident that our supplement will work and that is why we provide a money back guarantee. 

Easy peasy, you just take 2 capsules once a day with a meal - breakfast is best.

Some people experience dramatic improvements very quickly and in just the first 2-3 weeks, and for some people it can take 8-12 weeks - it really varies person to person and on the severity of your skin. Don’t be disappointed if it does take longer, fixing the root cause is the best approach but doing it properly is not an overnight fix.

In an FDA registered facility outside of Chicago.

Consistency is important, however it's okay to miss the odd day here and there so just wait for tomorrow and take it as per normal.

Unfortunately you should not use this product whilst pregnant nor when trying to conceive.

In general, it's important to consult with your doctor about what vitamins you should be taking during this time.

Whilst our supplement is 100% drug-free we always advise that you speak with your doctor before using alongside any prescription medication.

The most common side effect of the capsules is purging. Purging is when sebum is pushed out from hair follicles to the surface which can cause outbreaks. This is most commonly no more than what you would find normally, and is actually a great sign that the capsules are working as intended and are making a change to your body. For some this only lasts a short amount of time, for others this is longer but if this lasts longer than 3 weeks, then get in touch with us and we can help you out.

Uncommon side effects include headaches and stomach aches. These are best helped through proper taking of the capsules, just after you finish a meal.

Absolutely. We pride ourselves on being a 100% natural and vegan friendly capsule!

It’s because we use natural ingredients with no chemicals to mask the smell. For example, the DIM is an extract from broccoli and Brussels sprout.